Privacy Policy In English

Privacy Policy

This Privacy Notice was last updated on April 09, 2024 We, 1Lotus Marketing Research Services (“we”, “us”, “1Lotus Research” “our” “Company”) are the owners of the website 1Lotus Research (https://1lotusresearch.com/) (“Website”). The website offers services for gathering data through in-person and online surveys, interviews, focus groups, and other methods across various industries including but not limited to healthcare and technology and handle the fieldwork process from start to finish, ensuring high-quality data collection that informs better business decisions for their clients (“Services”). We respect data privacy rights and has created this Privacy Notice in line with its commitment to privacy. This Privacy Notice (“Privacy Notice”) sets forth how we collect, use and protect the personal data collected on Website.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECK BOX, AND BY ACCESSING AND USING THE 1LOTUS MARKETING RESEARCH SERVICES WEBSITE, YOU AGREE TO THE TERMS OF THIS PRIVACY NOTICE OUTLINED BELOW. YOU HEREBY GIVE PERMISSION TO 1 LOTUS MARKETING RESEARCH SERVICES TO PROCESS PERSONAL DATA FOR THE PURPOSES AND WITHIN THE SCOPE DEFINED HEREIN. IF YOU DO NOT AGREE TO THE TERMS OF THIS NOTICE, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION ON THE WEBSITE. IF YOU ARE ACCESSING WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF THE PLATFORM OR WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL DATA OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING THE PLATFORM OR WEBSITE. This Privacy Policy is an electronic record in the form of an electronic contract being compliant and construed in accordance with data protection laws of the applicable jurisdictions.

1. Definitions

• Visitor(s)” “you”, “your” shall mean and include individuals who visit, access, and/ or use the Website.
• “Participant(s)” or “Individual(s)” or “Respondent(s)” (in terms of market research) shall mean Individuals or participants who participates in any of our market research interview or services - for e.g. individual with a persona of consumer, patient (of different profiles), care givers (of different profiles), business to business professionals from various industry verticals and healthcare professionals of various specialties (Physicians, Surgeons, Pharmacists, Nurses, Patient Advisors, Payors, KOLs, any healthcare professionals, etc.).
• “Personal Data” means any information relating to an identified or identifiable natural person.

2. Personal Data Collected by the 1 Lotus Research

We may receive your Personal Data in the following cases:

• Website: You may provide us with information like full name, contact number and email address, gender, marital status, date of birth, educational qualification, CV, Professional background, city, state, country, and postal code when you access and/or use our website or contact us through the Website.
• Market Research Study: We may collect Personal Data of participants during recruitment for Market Research studies only. Personal Data such as name, age, date of birth, gender, residential address, telephone numbers, personal email addresses, bank account details, Location of employment or workplace, educational qualification, medical qualifications, designation, and specialty.

3. Cookies

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Website. You may choose to disable cookies through your browser settings. For more information, please refer to our cookie policy here Cookies Policy.

4. Accuracy of information

The Visitor/Participants undertakes that they shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the Visitor/Participants are sharing any Personal Data on behalf of a third person, the Visitor/Participants represents and warrants that they have the necessary authority to share such Personal Data with the Company, obtained a written consent from such third party and the Company shall not be responsible for verifying the same. The Visitors/Participants understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

5. Anonymized Data

We may also use your Personal Data collected to create aggregate anonymized data. Please note that majority of Our interaction with individuals will involve anonymous data as We anonymize individuals’ responses as soon as is possible within the market research studies and reports, We manage. We shall ensure that such anonymized data will not be directly identifiable to any Individuals or to the Personal Data shared with us. We may use this anonymized data for any purpose including but not limited to conduct research, analytical purposes, developed by us or third parties and to improve our Market Research. By using our Website or participating in our Services, you provide us with the right to use your Personal Data to create anonymized data sets and use it for our business purposes.

6. Use/Purpose of collecting Personal Data

We use the Personal Data for the following purposes:

• to inform you about our Services and to respond to your requests;
• For the performance of the contract, we have entered into with participants, such as paying individuals honorariums or incentives for their participation;
• to provide you with a better experience when you access our Website and to improve the Services;
• for Inviting individuals to take part in future market research;
• to administer our Platform for internal operations, including but not limited to troubleshooting;
• to maintain and manage our Website ;
• to conduct market research;
• to process and completing transactions, and sending information such as transaction confirmations and invoices to you;
• to manage our relationship with you;
• for internal record keeping;
• And to comply with our legal or statutory obligations.

7. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

• Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to their queries.
• Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating the Website and/or providing the Services. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.
• Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein.
• Safety, Legal and Regulatory Authorities: We may disclose your Personal Data if we believe that we are required to do so: (a) by law; (b) to comply with legal process or governmental requests; (c) to enforce our agreements; (d) to protect our operations; (d) to protect the rights, privacy, safety or property of the Company, you or others; (e) to protect our reputation and (f) to permit us to pursue available remedies or limit the damages that we may sustain.
• Third Parties: We will share an individual’s personal information with third parties where required by law, where it is necessary to administer the working relationship with individuals or where we have another legitimate interest in doing so.

8. Data Retention

You have the following rights under the applicable data privacy laws:

• right to access Personal Data in our possession,
• right to have us rectify or modify any such Personal Data,
• right to have us erase/delete your Personal Data,
• right to restrict us from processing such Personal Data,
• right to object to our use of Personal Data,
• withdraw consent at any time where we are relying on consent to process Personal Data.

You have the following rights under the applicable data privacy laws: Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact dpm@1lotusresearch.com

9. Your Rights

You have the following rights under the applicable data privacy laws:

• right to access Personal Data in our possession,
• right to have us rectify or modify any such Personal Data,
• right to have us erase/delete your Personal Data,
• right to restrict us from processing such Personal Data,
• right to object to our use of Personal Data,
• withdraw consent at any time where we are relying on consent to process Personal Data.

Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact dpm@1lotusresearch.com dpm@1lotusresearch.com

10.Security

Your Personal Data is stored on local LAN servers, Google workspace and Godaddy servers. We implement industry standard security measures to protect Personal Data. Although we provide appropriate firewalls and protections, we cannot guarantee the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

11.Information For EU And UK Visitors

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Notice has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be considered the Controllers of the Personal Data collected as a result of your use / access of the Website and Processors of the Personal Data collected as a result of your use / access of the Services.

Legal Basis (for EU residents and UK residents): We will not process your Personal Data without a lawful basis to do so. We will process your Personal Data only on the legal basis of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.

Transfer of your personal data across borders (for EU Residents): The Personal Data we collect (of EU and UK residents) is stored on servers located in the EU region or in India. Personal Data might be processed outside the EU and UK. We collect and transfer Personal Data outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact dpm@1lotusresearch.com.

Your Rights (For EU and UK Residents): You have the right to request us:

• to let you know what Personal Data belonging to you, we hold in our possession,
• withdraw consent at any time where we are relying on consent to process your Personal Data,
• right to have us rectify or modify any such Personal Data,
• right to have us erase/delete your Personal Data,
• right to restrict us from processing such Personal Data,
• right to object to our use of your Personal Data,
• you have the right to lodge a complaint with a data protection authority.
• you have the right to transfer your Personal Data to a third party (right to data portability)



UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact dpm@1lotusresearch.com Governing Laws: For any EU and UK residents, this Privacy Notice shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

12. Links to other websites

Our Website may contain links to various other third-party websites/ platforms/ applications of your interest. Please note that the Company has no control over such third-party websites/ platforms/ applications, and you will be accessing these websites/ platforms/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platforms/applications and those are not governed by this Privacy Notice. You should exercise caution and look at the privacy policy applicable to such websites/ platforms/ applications.

13. Governing laws

This Privacy Policy shall in all respects be governed by and construed and enforced in accordance with the courts of Mumbai, India and the courts in Mumbai shall have an exclusive jurisdiction to adjudicate any subject matter under this Privacy Policy.

14. Children’s use

This Website is not meant for children/ person below the age of 16. We do not knowingly collect or solicit Personal Data from children under the age of sixteen (16) years. If a legal representative/ parent of a child discovers that the child has provided us with Personal Data, please write to us on dpm@1lotusresearch.com and we will delete such Personal Data.

15. Changes to the Notice

1 Lotus Research reserves the right to modify or amend this Privacy Notice at its own discretion. Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Platform and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Platform.

16. Contact Us

We are open to your questions, comments, concerns, grievances and suggestions regarding this Privacy Notice or wish to withdraw your consent in relation to the processing of your Personal Data you can reach out to our appointed grievance redressal officer Arvind Pandit at Arvind.pandit@1lotusresearch.com Office address: 1Lotus Marketing Research Services 1108, Opal square, 11th Floor, S. G. Barve Road, Wagle estate, Thane (West), Maharashtra - 400604 Republic of India.
Email Address: dpm@1lotusresearch.com