REMOTE COMPUTER AIDED TELEPHONIC INTERVIEWS (REMOTE CATI)

INTRODUCTION

Apart from direct dialing, we are also specialized in the remote interviewing approach which means that our agents connect to our Clients’ CATI servers/systems remotely from our call centre in Mumbai for the Data Collection. Our clients are therefore maintaining overall control over the fieldwork operation including training, briefings, quality control, with complete visibility on fieldwork progress.

We have a deep understanding of the regional local marketplaces, their cultures, barriers and condition that impact on the way we conduct interviews. This knowledge and expertise combined with our in-house technological expertise in communications allows us to optimize our fieldwork strategies, at every level, resulting in increased competitively and flexible fieldwork capabilities for our esteemed clients.